REFUND & RETURNS POLICY

At Dranks, customer satisfaction is important to us. We stand behind the quality of our products and strive to ensure every order arrives safely and as expected.

Returns

Due to the nature of our products, we do not accept returns of opened, used, or consumed items. Products must be unused and in their original sealed packaging to be considered for a return request.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review your claim and work to provide a suitable resolution.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or used products
• Products damaged due to misuse or improper handling
• Orders with incorrect shipping information provided by the customer
• Clearance or promotional items, unless defective

Contact Us

If you have any questions regarding your order, refund, or return request, please contact our customer support team. We are committed to resolving issues quickly and providing the best possible customer experience.